Connected Again

Hello, Because of an upgrade, our internet was down when we came home. Now today it is finally back after a bit more than two weeks without. We did “borrow” from a good neighbor, but it feels better now to know it is back. We had to buy a new router, but it did not connect. Brian tried to help, but could not manage. Then a person tried over the phone, but they were unsuccessful as well. The first technician, who came to the house, did learn that the router worked, but there was not feed in from the outside. He said, “I will have them send a bucket truck to get up to the pole. They should come tomorrow or the next day.” No one came or even contacted us. Leroy called once again and spent a long time on the phone. This person also could not get it connected. He set up an appointment for a technician to come in three days. The technician who came today was very good and got the thing going. He put his ladder up to the pole, climbed up and fixed. He said, “They did not reconnect us after they had completed the update.” We had to call Brian to help us get the router up and working for us, with user name and password. I learned a little more about facetime and making the screen larger. Now hopefully I will remember that if I need it in the future. This shows how much we are dependent on the internet connection. Every day we missed it. Paula