Phone Troubles

Hello,

With the last snow storm came phone troubles. It might have been caused by the storm, but maybe not. Perhaps it was just a concurrent happening. We get our phone service over the internet. To get it up and running again, I have spent time working on it by disconnecting this and that power source, talking to a representative, and generally spending lots of emotional energy without making progress. I will have to say that when talking to the service representative I could not think of the words wireless bridge. She wanted to know where our modem or router is located. Normally our phone box would be connected to that. We had a most convoluted conversation at the end of which she told me that I would need to call someone else. She did not understand what I was talking about when I told her that we had something that received the wireless signal in a small box that we could plug the phone box into.

In relating the conversation to Leroy he supplied the words wireless bridge. I talked him into having the next phone support talk. He did have a thirty minute conversation on the phone with someone else. When he tried to run the diagnostic test the computer froze so they could not get the data needed to make changes. Now the phone malfunctions more often than it works. After talking with our landlady we learned that they had had their tech guy come check things only to learn that everything about the signal was good. We do not know where this leaves us. Why would it stop working after six months?

We tried to run the tests on the desktop computer only to say that the download that we needed for that was corrupted. It is hard to know what to do now. Leroy even looked into what it would take for us to have our own internet connection. It seems like the problem is something else since it has been tested for speed, etc. and rated even better than it should have.

Who needs a home phone anyway? Is that sour grapes?

Paula