Frustration

Hello,

I wrote to Juno using one of my other email accounts. I could read their response message just fine. They had a link I could click on, but when clicked on, the form that I needed to fill out was not there or at least not visible to me. I wrote them another note and told them I could not see the form. They sent me another note stating they needed to have me create a pin number. I checked into how to do that and learned that I needed to know my password. I feel like I am on an endless circle. They also talked about me getting rid of this account if I cannot access it and opening up another even though all of my email addressees would not be accessible to me. This is not a comforting note. I especially am concerned about any business I might be sending to this address. I did copy off the personal email addresses that I had in 2008, but none since then. I recall making several additions to the list. Hopefully my call on Tuesday will mean that I can convince some live person who hears my voice to help me out of this fix.

I have made sure that all of the rest of my email accounts are covered by another one of the accounts so I will not get in this fix with them.

Fruitlessly I have tried many times to write my password in alternate ways to see if that was how I did it.

If it is a loss, I can move on from it by trying to determine who the rest of the people are that I write to from that account. I will also have to try to think of what companies I have associated with that account.

Who would have foreseen such an issue 15 years ago? I was going to say ten years ago, but realized that it could have been the case then. We might have had our first computer 20 years ago. Wow!

Paula